I am not a huge fan of Wells Fargo right now. Working in hospitality has set my bar for customer service very high, because I know how easy it is to provide great customer service. Its simple really: treat people the way you would like to be treated!!! Come'on people! Seriously, this is not rocket science.
Remember when I lost my credit card back on August 1st or so? Wells Fargo expedited me my new card... except it never came, so despite paying the rush fee I was still without a credit card and had to order yet another one?! Well the new one did not arrive until August 17th. Meanwhile they have removed the lost card from my online bank account. So I ask you, can I make a payment on an invisible card? Hmmmm... I know such a tough question. NO!!!!
The new cc finally comes on the 17th, which is a Wednesday. I activate it immediately. Wells Fargo informed me when I ordered the new cc, that it would show up on my online account after I activated it. They said my previous balance would be automatically transferred to the new card. Thursday I check my bank account the new cc isn't there yet. Friday comes and goes too without any change to my account. On Saturday I get nervous. It is the 20th. My bill is ALWAYS due on the 20th. Still no cc. At this point I think well it's the weekend the bank isn't open, maybe it won't show up on my account until Monday and they will waive the late fee on the payment, since they did not add the credit card to my account until August 22nd.
I can't sleep at all Saturday night. I am NEVER late paying off my credit card. I may spend money on things I shouldn't (coffee, colorful bras that you really can't wear with anything, zebra loafers made with real hair), but nothing and I mean nothing will get between me and my amazing credit... except maybe my motherf***ing bank. Excuse me. Sunday I wake up in a cold sweat (ok not really, but I thought it sounded good) and run to my computer. I log onto my bank account and scour the entire website for a good thirty minutes. After poking around in dark corners and clearing out cobwebs, I figure out how to add my new credit card to my online account...
STOP. Don't you dare say it. I should have known that I needed to do this?! STOP right there or my eyes are going to POP out of my head. Maybe these days you have to manually add replacement credit cards to your account... but how was I supposed to know that?! This last credit card was not the first card I have lost. I lose things easily. I probably had 2-3 lost/stolen credit cards throughout college. Did I have to manually add those to my online bank account?
NO!!! WTF.
I paid my credit card bill immediately- unfortunately for me now it was August 21st. Joy. What do I find two days ago on my updated statement? HMMM?! LATE FEE!!! FUCK YOU WELLS FARGO!!!
I sent them a very nice, polite email assure you-- no, really, it was very nice. I like to give people the benefit of the doubt and assume that they will do the right thing-- in this case waive the late fee. I mean they can look at my freaking track record. Up until this last bill I always pay my credit card off in time and in full.
They emailed me back this morning. Sorry, you were late on your payment.
I sent them another email. I can't repeat what was said, but lets just say I may start looking for a new bank.
Over you wells. Jildo
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